If you have questions or we can help tailor services to your needs before you visit, please email disability@nma.gov.au or contact us through the National Relay Service, freecall 1800 026 132 or + 61 2 6208 5345 weekdays.

Accessible parking spaces for visitors with mobility impairment and the required permit are available free of charge, about 40 metres from our main entrance. The route is not protected from the weather.

Coach bays 5 and 9 are suitable for coaches fitted with mobility access lifts, hoists or ramps.

There is a Changing Places accessible public toilet with adult change table and hoist on the Lower Ground floor.

Unisex accessible toilets, baby change tables and an ambulant toilet are available on the Ground floor, off our Gandel Atrium.

Lifts: Are usually available for accessing each of the Museum's three levels – Lower Ground, Ground and Level 1 (sometimes called the Mezzanine).

Wheelchairs and motorised scooters: Bring your own or if you'd like to use ours, we suggest booking 24 hours in advance. Phone +61 2 6208 5110, with pick-up from the Information Desk in the Gandel Atrium.

Large print Museum maps and tactile guides are available for free loan from the Information Desk.

We have a hearing induction loop at the Information Desk in our Gandel Atrium. 

There is an audio loop designed for people who are hard of hearing, to enhance the Breathing Space experience in the Garden of Australian Dreams.

Book a Pompeii exhibition quiet hours session, for visitors who prefer reduced noise and sensory experiences,  from 4pm to 6pm on 4 February, 4 March or 1 April. Book a quiet hours Discovery Centre session on the first Tuesday of the month from February 2025.

Trained, registered and visibly identified assistance animals are welcome when accompanied by their handler. Assistance animal guidelines and procedures

Many of our exhibitions and events are free, but costs apply for some. Companion cards and most major concession cards are accepted.

Our Collection Explorer is under development and not optimised for mobile devices. Email collectionsearch@nma.gov.au if you need help searching or accessing our collection.

Requests for permission to view collection objects that are not on display at the Museum must be made in advance, with visits by appointment only. Email collectionaccess@nma.gov.au.

The Museum is committed to delivering content that meets the AA standard of Web Content Accessibility Guidelines (WCAG) 2.1. If you find any problems or are having any issues with access, please email feedback@nma.gov.au.