The Museum has a new online ticketing system. Visitors and Friends of the Museum can book tickets, make donations and purchase memberships in one place.
Returning customers
If you bought a ticket recently or are a Friend, you may already have an account and will need to reset your password. If you don't receive an email from the Museum in 30 minutes, check your junk mail/spam filters.
If the reset doesn't work, create a new account.
New customers
Register for a new account and follow the email instructions.
The new single system provides visitors and Friends with easier access to Museum activities.
It’s a smoother booking process with clearer communication and improved data security.
Visitors can purchase tickets and memberships, make donations and add or update details – including email marketing preferences – online.
The same system is used by many other cultural institutions.
When you select ‘buy tickets’ or ‘book now’ on the Museum's website, you’ll be taken to a new screen and asked to provide contact details to create an account.
If you have an existing account you will need to select 'Forgot your password' and enter your email address.
Tickets bought before 5 December remain valid.
Read the ticket terms and conditions.
Note: Private and commercial events run by third parties are unlikely to be managed or ticketed by the Museum and may use other ticketing systems.
The Friends team will send an email with a link for you to go online and change your password in the new system.
Also, your membership number will change when you next renew your membership.
Your ticket is still valid and the barcode will work on the day of your visit. Your booking has also been transferred to the new system.
Yes, tickets are still valid and can be scanned on entry. The original booking has been transferred to the new system.
Yes. The system has been rated highly secure by the Museum’s cyber security team.
Your personal details are protected by a secure login and password. You can change and update your own information – including email marketing preferences – online.
The Museum has strict security controls, ensuring only authorised staff with a legitimate need can access your information. All access and changes are recorded in an audit trail.
Read the Museum's privacy policy
Earlier membership and donation information and details for visitors who signed up to receive email communications have been moved across to the new system.
Email tickets@nma.gov.au
Email programs@nma.gov.au
Email friends@nma.gov.au or phone +61 2 6208 5108 from 9.30am to 4.30pm weekdays.
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