Performance criteria and targets are also specified in the Museum’s Portfolio Budget Statements (PBS). The Museum measures its performance against these criteria using a range of assessment methods, including visitation numbers, visitor surveys and feedback, social media statistics, and data collation generated from collection management sources.
| KEY PERFORMANCE INDICATOR | 2015–16 TARGET | 2015–16 ACTUALS |
|---|---|---|
| Visitor interactions | ||
| Total number of visits to the organisation | 771,029 | 1,257,573 |
| Total number of visits to the organisation’s website | 1,390,000 | 1,789,525 |
| Total number of onsite visits by students as part of an organised educational group | 91,050 | 81,854 |
| Participation in public and school programs | ||
| Number of people participating in public programs | 37,000 | 74,352 |
| Number of students participating in school programs | 92,050 | 83,591 |
| Quantity of school learning programs delivered | ||
| Number of organised programs delivered onsite | 1610 | 1508 |
| Number of program packages available online | 6 | 6 |
| Number of educational institutions participating in organised school learning programs | 1620 | 1531 |
| Visitor satisfaction | ||
| Percentage of visitors who were satisfied or very satisfied with their visit | 95% | 96% |
| Program survey rating (by teachers) | ||
| Percentage of teachers reporting overall positive experience | 95% | 99% |
| Percentage of teachers reporting relevance to the classroom curriculum | 95% | 99% |
| Expenditure mix | ||
| Expenditure on collection development (as a % of total expenditure) | 14% | 14% |
| Expenditure on other capital items (as a % of total expenditure) | 17% | 11% |
| Expenditure on other (i.e. non-collection development) labour costs (as a % of total expenditure) | 30% | 32% |
| Other expenses (as a % of total expenditure) | 42% | 43% |
| Collection management and access | ||
| Number of acquisitions (made in the reporting period) | 650 | 686 |
| Total number of objects accessioned (in the reporting period) | 750 | 1349 |
| % of the total collection available to the public | 49% | 48.31% |
| % of the total collection available to the public online | 44% | 44.75% |
| % of the total collection available to the public on display | 4% | 3.27% |
| % of the total collection available to the public on tour | 1% | 0.29% |
| % of the total collection digitised | 88% | 86.42% |